Terms of Service

BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER’S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE TECHNICIAN TO YOUR HOME OR BUSINESS. URBAN TEKTONIC SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL URBAN TEKTONIC BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY URBAN TEKTONIC OR OUT OF THE INSTALLATION, DE-INSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.

RELEASE OF LIABILITY: YOU RELEASE AND HOLD HARMLESS URBAN TEKTONIC FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND SOFTWARE AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM URBAN TEKTONIC, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS.

INSTALLATION AUTHORIZATION: FOR ON-SITE SERVICES, A PERSON AT LEAST 18 YEARS OF AGE MUST BE PRESENT DURING THE ENTIRE TIME PERIOD SERVICES ARE PROVIDED. IF NO ADULT IS PRESENT WHEN THE URBAN TEKTONIC REPRESENTATIVE ARRIVES, SERVICES WILL BE DENIED AND A CANCELLATION CHARGE WILL BE ASSESSED.

ACCESS: THE URBAN TEKTONIC REPRESENTATIVE MUST HAVE 1) ACCESS TO YOUR RESIDENCE OR BUSINESS AND THE COMPUTER(S) AND/OR PERIPHERAL(S) TO BE SERVICED, 2) YOUR CONSENT AND COOPERATION TO ENTER YOUR RESIDENCE OR BUSINESS, 3) A SAFE WORKING ENVIRONMENT, WORK SPACE, AND 4) ELECTRICAL POWER. IF THE URBAN TEKTONIC REPRESENTATIVE DETERMINES THAT THESE CONDITIONS HAVE NOT BEEN MET, SERVICES WILL BE DENIED AND A CANCELLATION CHARGE ASSESSED.

FORCE MAJEURE: IF URBAN TEKTONIC’S ABILITY TO RENDER SERVICES IS IMPAIRED BY CIRCUMSTANCES BEYOND THE CONTROL OF URBAN TEKTONIC, URBAN TEKTONIC MAY CHOOSE NOT TO PROVIDE SERVICES.

THERE IS A ONE HOUR MINIMUM FOR ALL ON-SITE SERVICE. BALANCE IS DUE SAME DAY AS SERVICE.

BY ACCEPTING OUR OFFER OF SERVICE YOU AGREE TO THESE TERMS.